Tag: Performance Management

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How is Capability different from #Capacity, and #Competency? #Capability is developed by putting focus onto these 3 elements: people, systems and tools, whereby institutionalised capabilities refers to a set of critical areas that an organisation really want to be good at, until everyone in the organisation are well equipped with the skill, knowledge, attitudes and tools to carry the capabilities, by heart. To some extent, an institutionalised capability can be a company's competitive advantage or branding as their work culture consistently improves performance and brings them to a greater height.

An SOP is a documented list of what to do to, when to do, who did what and what to deliver at the end of an operation. A cooking recipe is a very good example of an SOP. Imagine if there is no cooking recipe, we will be depending on one person to cook for us forever! Ridiculous, right? So here it means, an SOP ensures results/deliverables, can be produced, and repeated many times, replicated by other person and still give a reliable output at all times. Right? It is in the famous 3R OEx formula. But it is not enough for Operational excellence